Driveways Brentwood (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, the limited circumstances in which we share it, and the choices and rights you have. It applies to our website, contact forms, email, phone, social media, and in-person enquiries across Brentwood and nearby areas.
If you have any questions, contact us at info@drivewaysbrentwood.co.uk
Data Controller: Driveways Brentwood.
Supervisory authority (UK): Information Commissioner’s Office (ICO).
Identity & contact: name, address, email, phone, property access details.
Project information: photos/videos of the site, drawings, measurements, surveys, material preferences, budget range, timelines.
Communications: emails, messages, call notes, testimonials/reviews.
Transaction data: quotes, invoices, payments (we do not store full card details—handled by our payment processor).
Website & cookies: IP address, device/browser type, pages viewed, session data, referring URLs, and cookie IDs.
Job applications (if applicable): CV, work history, references and right-to-work documentation.
We do not intentionally collect special category data (e.g., health, religion). Please don’t include such information in enquiries.
Directly from you via website forms, email, phone, social media, or during site surveys.
Automatically via cookies/analytics when you use our website.
From publicly available sources (e.g., Land Registry/planning portals) where relevant to a quote.
To provide quotes and perform a contract (UK GDPR Art. 6(1)(b)): surveying, pricing, scheduling, delivering works, and aftercare.
Legitimate interests (Art. 6(1)(f)): improving services and website, managing enquiries, fraud prevention, protecting our rights, keeping limited before/after photos for portfolio use (see Marketing below).
Consent (Art. 6(1)(a)): optional marketing emails/texts, cookies beyond strictly necessary, publishing identifiable images/reviews.
Legal obligation (Art. 6(1)(c)): tax, accounting, health & safety, warranty records.
Prepare site assessments, designs/specifications, itemised quotes and contracts.
Manage the project (ordering materials, scheduling teams, coordinating access, warranties and aftercare).
Respond to enquiries and provide customer support.
Improve our website, services, and user experience.
Send optional updates, offers, and project showcases if you’ve opted in (you can opt out anytime).
We use necessary cookies for security and core functionality, and (with your consent) analytics/marketing cookies to understand traffic and improve the site.
Necessary cookies: operate forms, remember preferences.
Analytics cookies (e.g., Google Analytics or similar): anonymous usage stats such as page views, time on page, and device/browser info.
Marketing cookies (if used): measure the effectiveness of ads.
You can change or withdraw consent via our cookie banner/settings or in your browser. Blocking some cookies may affect site functionality.
We’ll only send marketing messages if you opt in. You can unsubscribe at any time via the email link or by contacting us.
We may request permission to photograph/video works. Where images could identify you/your property (e.g., house number, number plate), we’ll obtain explicit consent before publishing. You can withdraw consent later, and we’ll stop any further use.
We share data only as needed to deliver our services:
Trusted processors: website host, email/SMS platforms, payment processor, IT/CRM, analytics providers, waste carriers, specialist subcontractors, and material suppliers.
Professional/Legal: accountants, insurers, legal advisers, and regulators where required by law.
Authorities: Essex County Council Highways or local councils for applications (e.g., dropped kerb), with your knowledge.
All processors are bound by contracts to keep data secure and process it only on our instructions. We don’t sell your data.
If any processor stores data outside the UK, we ensure appropriate safeguards (e.g., UK IDTA/Addendum, adequacy decisions, or SCCs). Details are available on request.
Enquiries/quotes: typically up to 24 months from last contact.
Projects & accounts: usually 6–7 years to meet warranty, insurance, and HMRC requirements.
Marketing: until you unsubscribe or request deletion.
We’ll retain data longer only if legally required or to establish/defend legal claims.
We use reasonable technical and organisational measures: encrypted connections (HTTPS), restricted access, password policies, regular updates/patching, and staff guidance. No system is 100% secure; we act promptly on any suspected incident and, where required, notify you and the ICO.
You can:
Access your data and request a copy.
Rectify inaccuracies.
Erase data (where applicable).
Restrict or object to processing (including direct marketing).
Port data to another provider (where technically feasible).
Withdraw consent at any time (processing before withdrawal remains lawful).
Complain to the ICO: ico.org.uk | 0303 123 1113.
To exercise rights, contact info@drivewaysbrentwood.co.uk. We may need proof of identity and will respond within one month (extensions possible for complex requests).
Our services and website are not intended for children. We don’t knowingly collect data from anyone under 16.
Our website may link to other sites. Their privacy practices are their own; please review their policies.
We may update this policy from time to time. We’ll change the “Last updated” date above and, where appropriate, notify you by email/banner. Continued use of our services/website after changes implies acceptance.
Driveways Brentwood
Email: info@drivewaysbrentwood.co.uk
At Driveways Brentwood, we craft premium resin-bound, block paving, imprinted concrete, tarmac, and shingle driveways, along with stylish porcelain patios. Every project is tailored to your property, built with quality materials and expert installation methods for long-term strength and durability. With Driveways Brentwood, you can expect SuDS-aware drainage, a smooth, professional finish, and enhanced kerb appeal which lasts.
Driveways Brentwood,
Turners Yard, Ashwells Road,
Brentwood,
Essex, CM15 9SG
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